Office of the Longueuil Ombudsman

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Ombudsman

If you believe that your municipal rights have been violated, the Office of the Longueuil Ombudsman can help you.

The Office of the Longueuil Ombudsman was created in December 2010 by the city council, inspired by a municipal culture focused on the full recognition of citizens' rights. It is a solution of last resort independent of the city's administration.

The mission of the Office of the Ombudsman is upheld by the following values:

  • empathy
  • fairness
  • impartiality
  • integrity
  • respect
  • transparency

What is the mission of the Office of the Ombudsman?

The mission of the Office of the Longueuil Ombudsman is to intervene or investigate when there are reasonable grounds to believe that you have suffered damages or that your rights have been violated by an act or decision by a city official or representative. It can:

  • defend your rights to the municipal administration and its managers;
  • intercede to ensure you receive the municipal services to which you are entitled;
  • intervene to ensure that you are treated fairly and equitably.

Who can request the intervention of the Ombudsman?

Any person or group whose voice was not heard or who did not receive a satisfactory response from the various levels of the municipal administration.

In what situations can I request the intervention of the Ombudsman?

  • If you believe you have been treated unfairly by a Ville de Longueuil department.
  • If you have reasonable grounds to believe that you have suffered damages as a result of a decision, recommendation, act, or omission by Ville de Longueuil or by a person acting on behalf of Ville de Longueuil.

Is there a deadline for submitting my request?

The request for intervention must relate to a decision, recommendation, act, or omission that occurred in the previous 12 months.

What is the cost involved?

The services of the Ombudsman are free, easily accessible, and confidential.

At what stage can the Ombudsman intervene?

The services of the Ombudsman are a last resort. You must have previously submitted your file to the municipal department involved in an attempt to resolve the situation that you consider unfair or unreasonable.

The Ombudsman can intervene or investigate in cases where Ville de Longueuil or its representative:

  • has acted unreasonably, unfairly, abusively, or in a discriminatory manner;
  • has failed in its duties or shown proof of misconduct or negligence;
  • has acted unfairly, based on irrelevant grounds or without justification.

The Ombudsman's mandate is to obtain redress for errors or injustices committed against any citizen by Ville de Longueuil.

In reviewing a complaint, the Ombudsman listens to all parties involved; when irregularities are found, it makes recommendations in order to rectify the situation as quickly as possible.

Are there certain decisions that the Ombudsman cannot investigate?

Yes, it cannot investigate decisions made by:

  • the city council, the executive committee, a borough council, or a municipal committee or commission;
  • any person, in the course of labour relations with the person or group targeted by the intervention;
  • a Longueuil police officer;
  • a mandatary body or supramunicipal body;
  • a paramunicipal body.